Dennis D. McDonald is a management consultant with special interests in project management, process improvement, information technology, IT department management strategy, and intellectual property management. Dr. McDonald has nearly 25 years’ experience in research, project management, and consulting company ownership. He has managed or participated in projects related to customer communications, customer system consolidation, cost-benefit analysis of copyright formalities, technology product marketing strategy, automation of scholarly publication, application portfolio consolidation, online parts catalogs, and call center system strategy. He earned his BA in Psychology at the Ohio State University and his MLS and PhD in Library and Information Science at the University of Maryland. He is currently an independent consultant, moderates the Linkedin Bloggers online group, and he is a member of the Podcast Roundtable. His weblog is called All Kind Food. Dr. McDonald lives in Alexandria, Virginia. His email address is: ddmcd@yahoo.com.
Different industries and market segments are adopting Web 2.0 systems at different rates, but Web 2.0 is here to stay. The main reason for resistance is not the technology changes Web 2.0 brings, but changes to traditional approaches to controlling customer and employee relationships. ...
Apr. 15, 2006 03:00 AM EDT Reads: 45,512 Replies: 3
